The Home has a compliments file which everyone is able to see. Within this file are satisfaction questionnaires which have been completed by existing and past resident's and their families and friends. Questionnaires are also available for the new residents to complete, when they wish to. Any additional views which you wish to have recorded may also be put on this file, whether anonymously or not. Please ask to see the file. Regular resident meetings are held for feedback, suggestions and requests and the care team are always on-hand to provide immediate support to individuals as and when needed.